Legal

Terms of Service

The agreement that governs your subscription to Transitr — accounts, billing, acceptable use, data ownership, and the responsibilities of both sides.

Last updated: June 12, 2026

01Agreement to These Terms

These Terms of Service (the “Terms”) are an agreement between Transitr (“Transitr”, “we”, “us”) and the business that registers an organization workspace on the platform (the “Customer”, “you”). They govern access to and use of the Transitr software-as-a-service platform, including the web application, client portal, driver portal, APIs, and related services (the “Service”).

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you accept on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.

02The Service

Transitr provides a multi-tenant logistics management platform: shipment and job management, fleet and driver management, live GPS tracking during active trips, invoicing, document storage, messaging, and self-service portals for the Customer’s clients and drivers.

We may improve, modify, or discontinue features of the Service from time to time. We will give reasonable advance notice of changes that materially reduce the core functionality of your paid plan.

03Accounts & Workspaces

  • You must provide accurate registration information and keep it up to date.
  • Each user signs in with one-time codes sent to their email or phone. You are responsible for maintaining control of those channels and for all activity under your Organization’s accounts.
  • Organization administrators control roles, permissions, and portal access for their members, drivers, clients, and vendors — including what data those users can see.
  • You must notify us promptly at support@transitr.in of any unauthorized use of your account.

04Subscriptions, Fees & Trials

  • The Service is offered on subscription plans with usage limits (for example, members, vehicles, or shipments). Current plans and pricing are shown on our pricing page or agreed in an order form.
  • Fees are billed in advance on a recurring basis via our payment processor and are non-refundable except where required by law or stated otherwise in these Terms.
  • Free trials convert to paid plans only when you choose a plan; we may limit, modify, or end free trials at any time.
  • We may change prices with at least 30 days’ notice, effective from your next billing cycle. Taxes (including GST) are your responsibility and will be added where applicable.
  • If your account is past due, we may suspend access after reasonable notice until payment is made.

05Acceptable Use

You agree not to, and not to permit anyone to:

  • Use the Service to violate any law, including transport, labor, tax, or data protection law, or to infringe anyone’s rights.
  • Track the location of any driver or device without a lawful basis and the notice or consent required by applicable law.
  • Probe, scan, or test the vulnerability of the Service, bypass authentication or tenant isolation, or access another organization’s data.
  • Upload malware, send spam or unlawful messages through the platform, or interfere with the integrity or performance of the Service.
  • Reverse engineer, copy, resell, or sublicense the Service except as expressly permitted.
  • Misrepresent your identity or affiliation when using the Service.

We may suspend access immediately where we reasonably believe a violation threatens the security or integrity of the Service or other customers, and will notify you when we do.

06Your Data & Ownership

You own your data.All business records, documents, and content your Organization submits to the Service (“Customer Data”) remain yours. We claim no ownership of Customer Data.

  • You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service, comply with law, and as otherwise instructed by you.
  • Each tenant workspace is isolated at the database level; your data is not visible to other customers.
  • You are responsible for the accuracy and lawfulness of Customer Data, including having the rights and consents needed to submit personal data of your staff, drivers, clients, and vendors.
  • You can export your data during your subscription, and we provide a reasonable window to export after termination, after which Customer Data is deleted as described in our Privacy Policy.
  • We may use aggregated and anonymized usage statistics that do not identify you or any person to operate and improve the Service.

07Privacy

Our collection and use of personal data is described in the Privacy Policy, which forms part of these Terms. Where Transitr processes personal data within Customer Data on your behalf, we do so on your documented instructions and in accordance with applicable data protection law, including the Digital Personal Data Protection Act, 2023.

08Intellectual Property

The Service, including its software, design, and branding, is owned by Transitr and its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, in accordance with these Terms and your plan. Feedback you provide may be used by us without restriction or obligation.

09Third-Party Services

The Service relies on third-party infrastructure and services (such as hosting, email, SMS, payments, and maps). Their availability is outside our complete control, and your use of third-party services through the platform may be subject to their own terms. The sub-processors we use for personal data are listed in the Privacy Policy.

10Availability & Disclaimers

We work to keep the Service available, performant, and secure, but the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

In particular, live GPS tracking depends on driver devices, mobile networks, and GPS accuracy; we do not guarantee continuous or precise location data, and the Service is not a substitute for your own operational, safety, or regulatory compliance processes.

11Limitation of Liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
  • Transitr’s total aggregate liability arising out of or relating to the Service and these Terms is capped at the fees you paid to Transitr in the 12 months preceding the event giving rise to the claim.
  • Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or willful misconduct.

12Indemnification

You will defend and indemnify Transitr against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or applicable law, or your violation of any third party’s rights — including claims by your drivers, clients, or staff relating to data you chose to collect through the platform. We will promptly notify you of any such claim and reasonably cooperate at your expense.

13Term & Termination

  • These Terms apply from your first use of the Service and continue while your subscription is active.
  • You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
  • Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately for serious violations of the Acceptable Use section.
  • On termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period, then delete it as described in the Privacy Policy.

14Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to any mandatory law to the contrary, the courts at [City, India] shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Service.

The parties will first attempt in good faith to resolve any dispute informally within 30 days of written notice before commencing proceedings.

15Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice through the Service or by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you may cancel before they take effect.

16Contact

Questions about these Terms? Contact us at hello@transitr.in.